Terms  Conditions

1. TERMS

These terms relate to our business Life Raft Media Ltd and the brands and websites which we run. These are: www.liferaftmedia.com,  www.theliferaft.org, www.needsfocusedteaching.com and www.feelgoodmarketing.org 

Please read these terms and conditions carefully before you submit your order to us via any of our websites. These terms and conditions tell you who we are, how we will provide our services to you, how you and we may change or end the contract, and other important information. By submitting an order to us, you are agreeing to these terms and conditions.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are Life Raft Media Ltd, a company registered in England and Wales. Our company registration number is 7618505 and our registered office is 14a Hartness Road, Gilwilly Industrial Estate, Penrith, CA11 9BD. Our registered VAT number is 333320053
2.2 How to contact us. You can contact us at [email protected] or [email protected] 
2.3 How we may contact you. If we have to contact you, we will do so by by writing to you at the email address or postal address you provided to us in your order. 2.4 "Writing" includes emails. When we use the words “writing” “in writing” or “written” in these terms and conditions, this includes emails.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Course/product materials are for individual use only and may not be shared unless site licences have been purchased. We reserve the right to terminate registration and prosecute if this agreement is violated.  3.2 Where site licences have been purchased, organisations may only use our materials for their direct employees. For example, a school may use a product they have bought with their own school staff, but not with other schools in their academy chain or consortium. If you are a trainer, you may not use our intellectual property as part of your own courses, presentations or other media (free or paid) unless permission has been granted in writing by Rob Plevin or another representative from Life Raft Media Ltd.   
3.3 No portion of our content, products or services may be reproduced in any form or by any means, without expressed written permission from Life Raft Media Ltd and/or Needs Focused Teaching. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on our content, products or services in any manner, unless permission has been granted in writing by us.    
3.4 Our content includes but is not limited to graphics, user interface, audio clips, video clips, editorial content, templates and our products and services, both free and paid. This content contains proprietary information and material that is owned by Life Raft Media Ltd and Rob Plevin, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except in compliance with this agreement.  

4. REFUND POLICY

4.1 All our products carry a standard 7-day refund option. In all cases if you are unhappy with a product for any reason, you must contact us  within the stated guarantee period (or follow the terms outlined on the sales page). If we are unable to solve the problem for you, we will refund your purchase in full.
4.2 On receipt of a refund you will immediately return or delete the relevant product/content from devices on which it has been accessed and/or stored - unless otherwise stated on our sales/product page (sometimes we allow products to be kept).

5. COMPLAINTS POLICY

5.1 We try very hard to ensure that you will have no cause for complaint about the products and services supplied by  Life Raft Media Ltd. However, we are only human, and it is possible that at some time a mistake may be made. In the unlikely event of this happening, it is our stated intention to address the problem directly, and to learn from any problem that may arise in order to reduce the chances of any future difficulty from a similar cause.  We, therefore, undertake to:  Deal with any problem that may arise quickly, efficiently and sympathetically.  Always treat our customers with respect and courtesy.  Put right as a matter of course anything that we may do wrong - our customers should expect that rather than hope for it!  Learn from any complaint we may receive so that any avoidable problem is not repeated.  If you ever have cause for complaint you can contact us via Telephone, Email, Post or indeed any other contact method in order to get the problem addressed.    

Updated March 2025